Refund Policy

Last updated: 8 October 2026 · Applies to purchases of the Mochi & Snow desktop application

7 days, no questions asked. If you are not happy with the Software for any reason, email us within 7 days of your purchase and we will refund you in full. You do not need to give a reason, and we will not argue with you.

1. The refund window

You may request a refund within 7 days of the purchase date shown on your receipt. Requests made after 7 days are considered at our discretion, but we generally approve them if the Software is faulty on your machine and we cannot fix it.

2. How to request a refund

Email support@mochiandsnow.com from the same address you used to purchase, or forward your Creem receipt.
Put "Refund" in the subject line and include your order reference if you have it.
You do not need to explain why, although if you tell us what went wrong we will try to fix it — sometimes the problem is solvable in a minute.

3. What happens next

We respond within 3 business days and, if the request is within the window, instruct Creem to refund the payment to your original payment method. Creem processes refunds on its normal schedule; depending on your bank or card issuer, the money typically appears within 5–10 business days. We cannot see or speed up your bank's processing time.

4. After a refund

When a refund is issued, the licence is cancelled. Please delete the Software and any copies of the bundled wallpapers from your devices. If you buy again later, you are welcome back — there is no blacklist.

5. Faulty product

If the Software does not work on your computer and we cannot solve it with you, you get a full refund regardless of the 7-day window. Please contact us first so we can try to help — most issues turn out to be an antivirus allow-list or a Windows compatibility setting.

6. What we cannot refund

Purchases older than 7 days where the Software works as described.
Requests where the Software has clearly been redistributed, resold, or shared publicly — these breach our Terms of Service.
Chargebacks filed without contacting us first. Please email us — it is faster for everyone.

7. Statutory rights

This policy is in addition to, and does not replace, any statutory consumer rights you have in your country of residence. Where local law grants you a longer or stronger right of withdrawal, that law prevails.

8. Contact

support@mochiandsnow.com